Privacy Policy

Contact details:

Company Name: English Teacher Abbie

Data Controller: Abbie Bennett

Website address: www.englishteacherabbie.com

As my business changes and grows, I reserve the right to adjust the privacy policy at any time. I will notify you of any changes when they occur via email. Last updated: 23rd January 2024.

Personal information I collect and process and why:

Most of the personal information I process is provided to me directly by you for one of the following reasons:

1-1 & Group class students
WhatsApp Group Chat
Mailing list sign-up
Website visits

1-1 & Group class students

I will collect your name, email address, Skype/WeChat username, and a contact telephone number. This data will be stored securely in One Drive cloud and in my booking system Acuity Scheduling. The method we use communicate will also store your username and any written chats, e.g. Skype and WeChat. If you contact me by telephone/WhatsApp, your telephone number will be stored on my phone, but I will use this to contact you for teaching purposes only.

Bookings and payments are made through Acuity Scheduling and processed via Stripe, you can choose to save your bank details in the system but I do not have access to these. You can delete these at any time by logging in to your Acuity Scheduling account.

I will make notes in each class and any notes from your classes are kept in OneDrive cloud for me to access and in Skype or WeChat chat for you to access at any time.

If you have indicated that you wish to join my mailing list, your name and email address will be stored on an email system called Brevo.

WhatsApp Group

If you are paying for a service that includes a group chat (e.g. Confident in Conversation group sessions), you will be added to this, and other members will be able to see your name and phone number. You should notify me if any other member tries to contact you privately, without your prior consent – this is against the group chat policy (as seen in the terms and conditions). Please let me know if you do not want to be part of this and I can remove you from the group chat.

Mailing List

If you have signed up to my mailing list (via the contact form on my website/classes/social media), your email address and name will be stored in Brevo, the email communication system I use. I will use this information to contact you for the purposes of sending you emails with updates, new classes and any policy changes. You will not be added to any other email lists, unless you subscribe to them.

I will never share your personal data with any third party for their own marketing purposes. Each email will give you the option to unsubscribe. Also, you can ask me to stop sending you emails by emailing me at abbie_teacher@hotmail.com at any time.

Website Visitors

Whilst using my website, I may collect information about you, such as your IP address, details about your browser, the amount of time you spend on the pages of the website, page views and navigation paths, details about the number of times you use my website, time zone settings and other technology on the devices you use to access my website. The source of this data is from Google Analytics. The data is used to analyse use of my website to deliver relevant content and to understand the effectiveness of any advertising. This information is anonymous – it does not show who you are.

Who I will share your data with:

UK transfers

I may share this information with; service providers who provide IT and system administration services, professional advisers including lawyers, bankers, auditors, accountants, insurers and government bodies that require me to report processing activities.

I require all third parties to whom I transfer your data to, to respect the security of your personal data and to treat it in accordance with the law. I only allow such third parties to process your personal data for specified purposes and in accordance with my instructions. All data will be anonymised where possible.

International transfers

Many of my third parties service providers that I use, such as Brevo, Acuity Scheduling and Stripe, are based outside the European Economic Area (EEA). Whenever I transfer your personal data out of the EEA, I do my best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is in place:

I will only transfer your personal data to countries that the European Commission have approved as providing an adequate level of protection for personal data by; or

Where I use certain service providers, I may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or

If I use US-based providers that are part of EU-US Privacy Shield, I may transfer data to them, as they have equivalent safeguards in place.

How long I will keep your personal data:

I will only keep hold of your personal data for as long as necessary to fulfil the purposes I collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

For tax purposes the law requires me to keep basic information about my clients (including contact information, financial and transaction data) for six years after they stop being clients.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are your consent. You are able to remove your consent at any time and you can do this by contacting abbie_teacher@hotmail.com.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask me for copies of your personal information.

Your right to rectification - You have the right to ask me to rectify personal information you think is inaccurate or incomplete.

Your right to erasure - You have the right to ask me to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask me to restrict the processing of your personal information in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, I have one month to respond to you. Please contact me at abbie_teacher@teacher.com if you wish to make a request.

Cookie policy

I use cookies to recognize your device(s) across different services as well as to allow the use of certain functionality, including making your experience convenient and secure.

Cookies can be used to recognize you when you visit the website, remember your preferences, and give you a personalized customer experience according to your settings. I use them for the following purposes:

Security and fraud prevention.

Advertising.

Analytics.

By your continued use of this website, you are consenting to my use of cookies, and acknowledge that you can disable any cookies through your own browser with the understanding that doing so may affect your browsing experience and the performance of this site.

How to complain

If you have any concerns about my use of your personal information, you can make a complaint to me directly at abbie_teacher@hotmail.com.

You can also complain to the ICO if you are unhappy with how I have used your data.

ICO address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk